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Delivery and Returns Dr Natasha Cook Cosmeceuticals



Just like your skin, your skincare products are precious so we take the utmost care to delivery them promptly and meticulously. 

Postage within Australia          

  • Flat fee up to 3kg $12.00 including GST
  • Fastway Couriers within three (3) business days to most areas
  • Australia Post Express to remote or out of zone areas

International Postage (countries outside Australia)

  • International parcels are sent by International Express Courier Post as a preference
  • Prices vary depending on weight and destination
  • Please contact our office by email or telephone 1800 814 669 for further information regarding your delivery.


Your satisfaction is of primary importance. If any of our products cause you dissatisfaction, please contact us at or call 1800 814 669 

We will need to assess returns of our skincare products on a case-by case basis to determine your concern and rationale. The returned product must be 75% or more.

If there is a postage or handling issue upon receiving your order please notify us within five (5) days from receipt of delivery.


Terms and conditions of sample pack purchase: 

Purchase of the sample pack is non-refundable based on personal preference.  If in the case of an adverse reaction please contact our team at or telephone 1800 814 669 and we will review you’re case and process your request. 


How to make a return  

All pieces, parts and printed materials must be in their original packaging and contain no less than 75% of the product.

Please include a copy of your invoice with your return. 

Please retain your postal or courier receipt when returning any goods. You or we may need to follow this up.

Returns will be processed within 5 - 7 business days of receipt and a credit will be issued to the original form of payment.

Send returns to

Dermatology Associates
c/- Darlinghurst Dermatology Skin & Laser Clinic
63 Burton Street
Telephone: +61 (2) 92472887