Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Twitter Icon translation missing: en.general.icons.vimeo Icon Youtube Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video
Delivery and Returns Dr Natasha Cook Cosmeceuticals

 

Delivery 

Just like your skin, your skincare products are precious so we take the utmost care to delivery them promptly and meticulously. 

Postage within Australia          

  • Flat fee up to 3kg $12.00 including GST
  • Fastway Couriers within three (3) business days to most areas
  • Australia Post Express to remote or out of zone areas

International Postage (countries outside Australia)

  • International parcels are sent by International Express Courier Post as a preference
  • Prices vary depending on weight and destination
  • Please contact our office by email customerservice@drnatashsacook.com or telephone +61 (2) 49346477 for further information regarding your delivery.

Returns

Your satisfaction is of primary importance. If any of our products cause you dissatisfaction, please contact us at customerservice@drnatashsacook.com or call 1800814669 

We will need to assess returns of our skincare products on a case-by case basis to determine your concern and rationale. The returned product must be 75% or more.

If there is a postage or handling issue upon receiving your order please notify us within five (5) days from receipt of delivery.

How to make a return  

All pieces, parts and printed materials must be in their original packaging and contain no less than 75% of the product.

Please include a copy of your invoice with your return. 

Please retain your postal or courier receipt when returning any goods. You or we may need to follow this up.

Returns will be processed within 5 - 7 business days of receipt and a credit will be issued to the original form of payment.

Send returns to

Dermatology Associates
c/- Darlinghurst Dermatology Skin & Laser Clinic
63 Burton Street
DARLINGHURST NSW 2010 AUSTRALIA
Telephone: +61 (2) 92472887